MACFai LLC ("MACFai," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, submit forms, communicate with us, receive messages from us, or use our products, services, software, automations, AI agents, integrations, and related systems (collectively, the "Services").
This Privacy Policy applies to information collected through our website, landing pages, forms, communications channels, onboarding flows, customer support interactions, automation systems, and related Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
MACFai LLC builds AI agents, automation systems, integrations, and related workflows that help businesses respond faster, follow up more effectively, reduce manual work, and improve operational visibility.
Contact Information
MACFai LLC
11280 NW 22nd Ave, Miami, FL 33167, United States
Email: [email protected]
Website: macfai.com
2. INFORMATION WE COLLECT
We may collect personal information, business information, technical information, communications data, and other information depending on how you interact with us.
A. Information You Provide Directly
We may collect information you provide when you:
- fill out a contact form;
- request information or a quote;
- book a demo or consultation;
- subscribe to emails or messages;
- opt in to receive SMS or other communications;
- communicate with us by email, phone, chat, web form, or SMS;
- become a customer or use our Services.
- name;
- business name;
- email address;
- phone number;
- website;
- industry;
- preferred contact method;
- account or onboarding information;
- information about your business needs, workflows, or automation goals;
- any other information you choose to provide.
- IP address;
- browser type and version;
- device type;
- operating system;
- pages viewed;
- dates and times of access;
- referring URLs;
- approximate location derived from IP address;
- cookie, analytics, and similar technology data.
- email content;
- chat transcripts;
- form submissions;
- SMS history;
- call metadata;
- call recordings, where enabled and legally permitted;
- voice transcripts, where enabled;
- support requests;
- appointment and scheduling information.
- lead intake data;
- appointment details;
- communication logs;
- customer support interactions;
- workflow activity;
- CRM, calendar, or routing data;
- message or call delivery data.
- to respond to inquiries, demo requests, and communications;
- to contact you about appointments, onboarding, services, or support;
- to provide, operate, maintain, and improve our Services;
- to build, configure, test, optimize, and monitor AI agents, automations, workflows, and integrations;
- to deliver customer support and technical assistance;
- to send service-related communications, reminders, confirmations, follow-ups, and updates;
- to provide messaging, voice, chat, workflow, routing, scheduling, and reporting functionality;
- to authenticate users and prevent fraud, abuse, misuse, or unauthorized activity;
- to analyze usage, performance, quality, and operational effectiveness;
- to enforce our terms, policies, and legal rights;
- to comply with legal, regulatory, tax, accounting, or compliance obligations.
- respond to inquiries;
- route or summarize conversations;
- capture intake details;
- schedule meetings or appointments;
- send reminders, confirmations, and follow-ups;
- trigger workflow actions;
- improve operational efficiency and service delivery.
- comply with law or legal obligations;
- protect our rights, property, systems, or Services;
- protect the safety of users, customers, or others;
- investigate fraud, abuse, security incidents, or unlawful conduct;
- enforce our agreements and policies.
- your inquiry;
- demo scheduling;
- appointment confirmations;
- reminders;
- customer support;
- service follow-up;
- workflow-related operational notifications.
- operate and secure our website;
- understand traffic and user behavior;
- remember preferences;
- improve functionality and performance;
- measure marketing and campaign effectiveness;
- support diagnostics and fraud prevention.
- your consent;
- performance of a contract or steps taken at your request before entering a contract;
- legitimate business interests;
- compliance with legal obligations;
- other grounds permitted by applicable law.
- provide and maintain Services;
- keep appropriate business and transactional records;
- troubleshoot, audit, and secure our systems;
- resolve disputes;
- enforce agreements;
- comply with legal, tax, accounting, compliance, or regulatory obligations.
- access personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request a copy of certain information in a portable format, where applicable.
- unsubscribe from marketing emails using the unsubscribe link;
- opt out of text messages by replying STOP;
- request messaging help by replying HELP;
- contact us to update or request deletion of information, subject to legal and contractual limits.
This information may include:
B. Information Collected Automatically
When you visit our website or use online systems, we may automatically collect certain information, such as:
C. Communications and Interaction Data
If you communicate with us or use our systems, we may collect:
D. Customer and End-User Data
If you are a MACFai customer or interact with a system powered by MACFai on behalf of one of our customers, we may process information such as:
Where we process data on behalf of a customer, we may act as a service provider, processor, or similar role under applicable law, depending on the circumstances.
E. Sensitive Information
We ask that you do not send sensitive personal information through our general forms, chats, text messaging channels, or AI-powered tools unless we specifically request it and are able to handle it appropriately. This includes, for example, Social Security numbers, government identification numbers, financial account credentials, precise medical information, or other highly sensitive information.
3. HOW WE USE INFORMATION
We may use information for the following purposes:
We may also use aggregated, de-identified, or reasonably anonymized information for analytics, service improvement, internal reporting, and lawful business purposes.
4. AI, AUTOMATION, AND COMMUNICATION TOOLS
Because MACFai provides AI agents, automation systems, communication workflows, and integrations, information you provide may be processed by automated systems in order to:
Where legally permitted, we may review prompts, inputs, outputs, transcripts, logs, and interaction history to improve system quality, performance, accuracy, support, security, and reporting.
Automated systems may not always be accurate or appropriate in every context. You are responsible for reviewing important outputs before relying on them for business, legal, financial, medical, or other high-risk decisions.
5. HOW WE SHARE INFORMATION
We do not sell personal information in the ordinary course of our business.
We may disclose information in the following circumstances:
A. Service Providers and Subprocessors
We may share information with vendors, contractors, subprocessors, and service providers that help us operate our website, hosting, analytics, CRM, scheduling, payments, communications, messaging, telephony, support, cloud infrastructure, AI functionality, and related systems.
These parties are authorized to use information only as reasonably necessary to provide services to us or on our behalf, subject to contractual or legal restrictions where applicable.
B. Customers and Client Accounts
If you interact with a MACFai-powered workflow, form, messaging channel, or automation on behalf of or in connection with one of our customers, your information may be shared with that customer as part of the service being provided.
C. Business Transfers
We may transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction, subject to applicable law.
D. Legal Compliance and Protection
We may disclose information when required or permitted by law, including in response to a subpoena, court order, legal process, or lawful government request, or when we reasonably believe disclosure is necessary to:
E. Consent or Direction
We may share information with third parties where you request, instruct, or consent to such sharing.
6. TEXT MESSAGING PRIVACY
If you provide your mobile phone number and opt in to receive text messages from MACFai, we may send messages related to:
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text messaging opt-in data, consent records, and related mobile information will not be sold, rented, or shared with third parties for their own marketing or promotional purposes.
We may share such information with service providers and subcontractors only as necessary to support messaging services, technical operations, customer service, workflow execution, or related business functions.
7. COOKIES, ANALYTICS, AND SIMILAR TECHNOLOGIES
We may use cookies, pixels, tags, session replay tools, analytics tools, and similar technologies to:
You may control certain cookies through your browser settings. Blocking or disabling some technologies may affect site functionality.
8. LEGAL BASES AND U.S. STATE PRIVACY DISCLOSURES
Depending on where you live, we may process personal information based on one or more of the following:
Residents of certain U.S. states may have privacy rights, which can include the right to know, access, correct, delete, or obtain a copy of certain personal information, as well as the right to opt out of certain forms of targeted advertising, sales, or profiling, where applicable.
MACFai does not sell personal information for monetary consideration in the ordinary course of business. We also do not share personal information for cross-context behavioral advertising unless specifically disclosed elsewhere in a service-specific notice.
To exercise applicable privacy rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before processing your request.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Retention periods vary depending on the type of information, the context of collection, the nature of the relationship, and applicable legal requirements.
10. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet, text messaging channel, phone network, or storage system is completely secure. Accordingly, we cannot guarantee absolute security.
11. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction and subject to applicable law, you may have the right to:
You may also:
To make a request, contact us at [email protected]. We may need to verify your identity before acting on your request.
12. CHILDREN'S PRIVACY
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without legally sufficient consent, we will take reasonable steps to delete that information.
If your Services are later directed to children or likely to involve children, you should adopt a separate children's privacy compliance review before launch.
13. INTERNATIONAL DATA TRANSFERS
If you access our website or Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our service providers operate.
Where required by law, we will take appropriate steps intended to provide safeguards for cross-border transfers. By using the Services, and where permitted by law, you acknowledge that your information may be transferred to jurisdictions that may not provide the same level of legal protection as your home jurisdiction.
14. THIRD-PARTY SERVICES AND LINKS
Our website or Services may contain links to, or integrations with, third-party websites, software, tools, or services that we do not own or control. We are not responsible for the privacy, security, or content practices of those third parties.
We encourage you to review the privacy policies of any third-party services before providing information to them.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will revise the "Last Updated" date and may provide additional notice where appropriate, such as through our website, email, or other reasonable means.
Your continued use of the Services after the effective date of an updated Privacy Policy means that you acknowledge the updated Policy, to the extent permitted by law.
16. CONTACT US
If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:
MACFai LLC
11280 NW 22nd Ave, Miami, FL 33167, United States
Email: [email protected]
Website: macfai.com